Sometimes we dread human interaction and other times we crave it. The desire for both is probably what makes us humans instead of robots. As artificial intelligence is having more of a mainstream presence, hotels are walking the fine line between automated convenience and human connection. According to an article on Hotelier.com, "Some markets, most notably in Japan, many traditional services offered by hotel staff have been replaced by robots utilizing artificial intelligence to carry out voice & text based conversations. For example, at the concierge desk at Henn-na Hotel in Nagasaki, Japan, guests are greeted by two staff members - one speak Japanese and the other English - but both are robots". Although efficiency is always a plus, it is sometimes refreshing to be greeted with a warm welcome after the stress and unpredictability of traveling.